ISO Survey Seeks Feedback from ISO 9001 Users

ISO is carrying out a survey of existing and potential users of ISO 9001:2008, the global benchmark for quality management, to gather feedback to help decide whether the standard needs further improvement and, if so, what needs modifying.
ISO's rules require all its standards to be reviewed at least every five years to establish whether they should be confirmed, revised or withdrawn.

• The survey can be accessed online at: www.iso.org/tc176/sc2/ISO9000UserSurvey
• Users experiencing any problems in accessing the survey online, or who prefer to answer offline, should contact: TFUS.Survey@googlemail.com

The survey is being carried out by subcommittee SC 2, Quality management systems, of ISO technical committee ISO/TC 176, Quality management and quality assurance. SC 2 is responsible for ISO 9001:2008, Quality management systems – Requirements.
The output goals of the survey are:

• Third party-certified organizations
• Indicator of strengths/weaknesses of current ISO 9001:2008 content
• Indicator of gaps in current content
• Compatibility with other management system standards
• Views on the current structure of ISO 9001:2008
• Future market needs not currently addressed
• Feedback on conformity assessment for third party-certified users.

The survey is being made available in 11 languages: Arabic, Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.

A large part of the work will be done using the online tool SurveyMonkey. The survey will be open online from 1st week of October 2010 until January 2011, and report on the results is planned for end of March 2011.

As developer of the standard, ISO is seeking to ensure through the survey that the users of ISO 9001 continue to be satisfied. The ISO experts responsible for maintaining the relevance of ISO 9001 aim to gather feedback from both current and potential users of the standard.
 

For more information go to http://www.iso.org/iso/pressrelease.htm?refid=Ref1368